If you need to issue a refund for a credit card payment: 

  1. In the upper right of your screen, click Admin.
  2. Click Manage Registrations.
  3. Click View Registrations Report.
  4. Find the transaction to be refunded and click the red Refund button.
  5. Check the Select button(s) on the transaction(s) to be refunded.
  6. Click Process Refunds at the top of the page.
  7. Enter the amount to be refunded and click Process Refunds.